The Consumer Rights Act 2015 in relation to the purchase of services

In this section you will find information on your rights when buying services.  

Consumers can expect that the service will be in conformity with the core rights: 

Service to be performed with reasonable care and skill.

Every service must be carried out by the trader using reasonable care and skill.

Supplied information about the service is binding

Everything that is said or written by the trader is treated as a term of the contract if:

  • the consumer uses this information when entering the contract
  • the consumer uses this information when making any decisions after the contract is agreed

Reasonable price to be paid for the service

A consumer must pay a reasonable price for the service and no more if the contract does not fix a price in the first place

Service to be performed within a reasonable time

A trader must perform the service in a reasonable time unless the contract fixes a time period in which the work will be completed.

Suitable Remedies 

A consumer has the posibility to determine how they are remedied under the Act.

Right to repeat performance 

The consumer can request the trader to perform the service again to make it a suitable standard of work.  If the consumer requests this the trader must:

  • remedy the work in a reasonable time
  • bear any extra costs including materials

The consumer cannot force repeat performance if this is impossible.

Right to price reduction

The consumer can request a refund up to the full amount of the purchase price with an amount that is appropriate to the problem.  The consumer can use this when:

  • they cannot request repeat performance
  • they have requested repeat performance but this hasnt been completed in a reasonable time

When the trader agrees to a refund it must be paid within 14 days.

Further assistance 

This is just a small amount of information that is contained in the Act.  If you have not found the answer to your query in this information please do get in touch with us. 

Source: UK European Consumer Centre