If your purchase was made on or after the 1 October 2015 please visit our page on the Consumer Rights Act 2015 as you will be protected by a different set of laws.

In this section you will find information on your rights when buying services.  

Your consumer rights under the Act

You can expect that services will be carried out:

Using Reasonable Care and Skill 

The company should have the neccessary skills to carry out the work

Within a reasonable time 

The work should be completed within a reasonable time unless something is pre agreed

At a reasonable price (unless a price is fixed) 

If no price is agreed then you should expect to pay the going rate for that particular service

Suitable remedies

If a problem occurs you can request for the work to be put right free of charge without being caused significant inconvenience.  If the company fail to put this work right you can consider employing a third party to carry out repair work. You can then charge the original trader for any costs incurred, however this should be avoided where possible.

In Scotland consumers get the same remedies as the Supply of Goods and Services Act 1982 but this applies under something called common law (past cases that have set a legal precedent). 

Further assistance 

This is just a small amount of information that is contained in the Act.  If you have not found the answer to your query in this information please do get in touch with us. 

Source: UK European Consumer Centre