In this section you will find information on your rights when buying goods.  

Your consumer rights under the Act 

Consumers can expect that goods will be:

As Described

Goods provided must conform to any description applied to them; this description can be made verbally or in writing.

Of a Satisfactory Quality  

Satisfactory quality means that the product should be of a quality that a reasonable person would expect from the goods taking into account any description, the intended purpose and the price that is paid.

Fit for the Purpose Made Known

If a consumer intends to purchase goods to use for a specific purpose, other than that which it is intended then the goods should be suitable for that purpose if this is made known to the seller.

Suitable remedies

Generally a consumer can claim a repair or replacement of the goods if they become faulty or do not conform to the contract.  If this is not possible or not economical the consumer can look to claim a full or partial refund.  If the consumer notices the fault, misdescription or unsuitability quick enough after the purchase then they may be able to reject the goods for a full refund.  If the goods are second-hand the purchaser must take into account the age, condition and price paid.  Consumers get the same rights when purchasing second-hand goods unless a fault is related to reasonable wear and tear or they are made aware of any faults before purchase.

Consumers are given full rights under this Act in all circumstances, these rights cannot be restricted by the company's terms and conditions. 

Further assistance 

This is just a small amount of information that is contained in the Act.  If you have not found the answer to your query in this information please do get in touch with us.

Source: UK European Consumer Centre